Dip-Tech COVID-19 Update

Dip-Tech COVID-19 Update

With the COVID-19 global health concern, and in accordance with WHO, local MOH recommendations and Ferro’s ensuing guidelines, Dip-Tech is now complying with travel restrictions. Hence customer site visits may be impacted.

As supporting our customers is one of Dip-Tech’s core values, we are committed to giving you the highest service level, whil adapting to current circumstances - providing remote and online solutions.

Please refer to the options available to you below on how to contact Dip-Tech and get the best possible solution at any time.

Technical Issues:

As a first step, please reach out to our Service Dept. describing the issue you’re experiencing and specific symptoms. If possible, please provide relevant images/videos of that issue.

Our Service Dept. representatives will get in touch with you to provide you with relevant advice/procedures to take.

Contact us on your known channels or at:

North & Latin America: [email protected]

Europe & Africa: [email protected]

Asia-Pacific: [email protected]

Phone: +972-9-790-8444 

If needed, Dip-Tech’s technicians will connect to your machine remotely for further, deeper check and support.

In complicated matters, an Augmented Reality software will be used to guide you step-by-step until you are satisfied with the solution provided.

Ink Orders:

Our production is currently unaffected by the situation and orders can be placed as usual through regular channels. Please be advised that due to flights limitations, shipment lead-time is now longer, and shipping costs are higher.

Should Ferro/Dip-Tech suspect production might be influenced by future developments, we will advise our customers in advance so that you can make the necessary arrangements accordingly.

Contact us on your known channels or at:

Dip-Tech orders: [email protected]

North America orders: [email protected]


Application and Marketing Support:

As always, our people are working in full capacity and full force to give our customers the best support. We are available for you online and via phone and we encourage you to not hesitate to contact us for any need.

Application support contact information

Email: [email protected]

Marketing support contact information

Email: [email protected]

Phone/WhatsApp/WeChat: +972-58-470-3233

We would like to stress our commitment to our customers and to assure you that Dip-Tech is taking every possible action to strengthen our partnership during this evolving global situation.

Your cooperation and patience are highly appreciated.

Sincerely yours,

Erik de Jong

Managing Director